General FAQs
When do you pay for your visit?
We ask that you pay for the service right after the visit. Please discuss with us prior to the visit if you are unable to pay the full amount, it is up to your practitioner if they are willing to accept a sliding fee scale, or extend credit for the payment of the visit.
What payment methods do you accept?
We accept cash, debit, VISA and MasterCard.
I have extended health coverage, how do I submit my claim?
We provide receipts that are fully compatible with most insurance providers. If you have Blue Cross insurance please let us know as your receipt will require additional information. Most insurance providers also require a claim form to be submitted with your recipt, see your provider's website for more information.
We have provided links to the claim forms of some providers below:
Blue Cross Great West Life Sunlife Manulife Co-Operators Greenshield
What happens if I need to cancel my appointment?
We require 24-hours notice to cancel an appointment. We prefer cancellations by phone. Should you miss an appointment, you will be charged a $30 missed appointment fee.
What are your Clinic Policies?
Please visit our Clinic Policies page for more information.
Will my information be shared with anyone?
Absolutely not, we do not share your information with 3rd parties unless required by law. All efforts are made to keep your information confidential, please refer to our Privacy Consent Form in the resources section under New Patients> Forms.
Why are some products I use not in your Health Boutique?
While we would love to carry every product our patients use, our smaller space and rigorous selection process make it a little bit of a challenge. We do make every effort to carry the products our clients use on a regular basis and are always taking suggestions on new products to carry. Please let us know if there is a product you would like to see in our dispensary!
Why are some of your brands difficult to find?
Some of our brands are for the use of health practitioners only. These prescription brands can only be carried in stores that have a licensed health practitioner like a Naturopathic Doctor, nutritionist, etc. on site.
How do you choose which products to carry in your Health Boutique?
We choose products based on how effective the products are, how competitive the price point and how far they need to travel to get here.
Do you custom compound herbal remedies?
Yes, we have a very extensive herbal dispensary with over 200 dry herbs and are able to blend custom teas. We have also begun to carry herbal tinctures lately and will soon be able to custom compound these as well.
We ask that you pay for the service right after the visit. Please discuss with us prior to the visit if you are unable to pay the full amount, it is up to your practitioner if they are willing to accept a sliding fee scale, or extend credit for the payment of the visit.
What payment methods do you accept?
We accept cash, debit, VISA and MasterCard.
I have extended health coverage, how do I submit my claim?
We provide receipts that are fully compatible with most insurance providers. If you have Blue Cross insurance please let us know as your receipt will require additional information. Most insurance providers also require a claim form to be submitted with your recipt, see your provider's website for more information.
We have provided links to the claim forms of some providers below:
Blue Cross Great West Life Sunlife Manulife Co-Operators Greenshield
What happens if I need to cancel my appointment?
We require 24-hours notice to cancel an appointment. We prefer cancellations by phone. Should you miss an appointment, you will be charged a $30 missed appointment fee.
What are your Clinic Policies?
Please visit our Clinic Policies page for more information.
Will my information be shared with anyone?
Absolutely not, we do not share your information with 3rd parties unless required by law. All efforts are made to keep your information confidential, please refer to our Privacy Consent Form in the resources section under New Patients> Forms.
Why are some products I use not in your Health Boutique?
While we would love to carry every product our patients use, our smaller space and rigorous selection process make it a little bit of a challenge. We do make every effort to carry the products our clients use on a regular basis and are always taking suggestions on new products to carry. Please let us know if there is a product you would like to see in our dispensary!
Why are some of your brands difficult to find?
Some of our brands are for the use of health practitioners only. These prescription brands can only be carried in stores that have a licensed health practitioner like a Naturopathic Doctor, nutritionist, etc. on site.
How do you choose which products to carry in your Health Boutique?
We choose products based on how effective the products are, how competitive the price point and how far they need to travel to get here.
Do you custom compound herbal remedies?
Yes, we have a very extensive herbal dispensary with over 200 dry herbs and are able to blend custom teas. We have also begun to carry herbal tinctures lately and will soon be able to custom compound these as well.
